To easily manage the volume of messages from your ShopMessage flows or campaigns, take advantage of your current helpdesk's customer support filtering. 

You will want to filter or exclude all automatic quick reply responses from your inbox. Each helpdesk app has their own way of doing this filtering, but you'll want to automatically close out all tickets coming from quick-replies or buttons. That way the only remaining messages are the ones that truly require a response.

If you're using Gorgias, checkout our integration!

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