FAQs & Troubleshooting

Check out this collection if your having trouble with ShopMessage, or if you have questions.

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15 articles in this collection
Written by Marla Parisio, Arjun Ohri, and Bryan Estrada

What happens when my customers click "No Thanks"?

We've implemented a "snooze" feature to prevent subscribers from receiving messages for 30 days.
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Written by Marla Parisio
Updated over a week ago

Using ShopMessage on Shopify Non-Product Pages

In certain scenarios you may want to add a checkbox widget to a non-product page on your Shopify Store.
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Written by Marla Parisio
Updated over a week ago

What's the difference between a recipient and a message?

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Written by Marla Parisio
Updated over a week ago

Is the Messenger checkbox widget pre-checked by default?

Find out the latest Messenger widget policies, updates and more.
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Written by Marla Parisio
Updated over a week ago

Does ShopMessage support third party checkouts?

Yes, ShopMessage works with third party checkout apps, but you may need take some additional steps to ensure everything works properly!
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Written by Marla Parisio
Updated over a week ago

How do I reconnect my Facebook page to ShopMessage?

Connect Your Facebook Page to ShopMessage.
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Written by Marla Parisio
Updated over a week ago

Does ShopMessage work with ManyChat?

Yes, ShopMessage and ManyChat work well together.
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Written by Marla Parisio
Updated over a week ago

Why Did My Facebook Page receive a warning for negative user feedback?

Occasionally, Facebook's algorithm might flag your page for negative user feedback. Here's how to troubleshoot this:
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Written by Marla Parisio
Updated over a week ago

How Can I Improve ShopMessage Performance?

If you don't see many recipients in your dashboard, here are some steps to diagnose an issue.
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Written by Arjun Ohri
Updated over a week ago

Why are my customers receiving messages after they've made a purchase?

This happens in a very small number of cases and ShopMessage is constantly improving to better manage your subscribers' experience.
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Written by Bryan Estrada
Updated over a week ago

How to stay compliant with Canada and EU regulations

Use ShopMessage's advanced settings to stay compliant
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Written by Arjun Ohri
Updated over a week ago

Upgrading to the new Facebook SDK

The new sdk.js is smaller, faster, and required for ShopMessage and other Messenger features
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Written by Arjun Ohri
Updated over a week ago

Does ShopMessage slow down my page load?

ShopMessage does not effect your page speed. Read to find out how!
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Written by Marla Parisio
Updated over a week ago

Where and when does the Checkbox show up?

Should the Checkbox be displaying up on mobile, desktop, tablets? Find out!
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Written by Marla Parisio
Updated this week

Why isn't my checkbox widget displaying on my website?

Discover why your checkbox widget may not be appearing on your website - and how to fix it!
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Written by Marla Parisio
Updated over a week ago