FAQs & Troubleshooting

Check out this collection if your having trouble with ShopMessage, or if you have questions.

Arjun Ohri avatar Bryan Estrada avatar Marla Parisio avatar +1
20 articles in this collection
Written by Arjun Ohri, Bryan Estrada, Marla Parisio and 1 other

Why do ShopMessage links say that "This feature has been disabled?"

A brief explanation of why the ShopNow button is disabled from the Messenger inbox of your Facebook page.
Jen Villadolid avatar
Written by Jen Villadolid
Updated this week

I don't see events in the Live View of my dashboard.

Marla Parisio avatar
Written by Marla Parisio
Updated over a week ago

Where and when does the Checkbox show up?

Should the Checkbox be displaying up on mobile, desktop, tablets? Find out!
Marla Parisio avatar
Written by Marla Parisio
Updated over a week ago

Why isn't my checkbox widget displaying on my website?

Discover why your checkbox widget may not be appearing on your website - and how to fix it!
Marla Parisio avatar
Written by Marla Parisio
Updated over a week ago

Why are my customers receiving messages after they've made a purchase?

This happens in a very small number of cases and ShopMessage is constantly improving to better manage your subscribers' experience.
Bryan Estrada avatar
Written by Bryan Estrada
Updated over a week ago

How Does ShopMessage Attribute Conversions?

Find out about attribution events, windows & more!
Marla Parisio avatar
Written by Marla Parisio
Updated over a week ago

Whitelist Domain Error when Connecting Your Facebook Page

Marla Parisio avatar
Written by Marla Parisio
Updated over a week ago

How do I updated my UTM codes?

Add custom UTM parameters to any link element.
Marla Parisio avatar
Written by Marla Parisio
Updated over a week ago

Managing Your Customer Support with ShopMessage

Using your current helpdesk to filter out ShopMessage automated replies.
Marla Parisio avatar
Written by Marla Parisio
Updated over a week ago

How do I unsubscribe someone?

Find out ways that users can unsubscribe from ShopMessage
Marla Parisio avatar
Written by Marla Parisio
Updated over a week ago

What happens when my customers click "No Thanks"?

We've implemented a "snooze" feature to prevent subscribers from receiving messages for 30 days.
Marla Parisio avatar
Written by Marla Parisio
Updated over a week ago

Using ShopMessage on Shopify Non-Product Pages

In certain scenarios you may want to add a checkbox widget to a non-product page on your Shopify Store.
Marla Parisio avatar
Written by Marla Parisio
Updated over a week ago

What's the difference between a recipient and a message?

Marla Parisio avatar
Written by Marla Parisio
Updated over a week ago

Does ShopMessage support third party checkouts?

Yes, ShopMessage works with third party checkout apps, but you may need take some additional steps to ensure everything works properly!
Marla Parisio avatar
Written by Marla Parisio
Updated over a week ago

How do I reconnect my Facebook page to ShopMessage?

Connect Your Facebook Page to ShopMessage.
Marla Parisio avatar
Written by Marla Parisio
Updated over a week ago

Does ShopMessage work with ManyChat?

Yes, ShopMessage and ManyChat work well together.
Marla Parisio avatar
Written by Marla Parisio
Updated over a week ago

Why Did My Facebook Page receive a warning for negative user feedback?

Occasionally, Facebook's algorithm might flag your page for negative user feedback. Here's how to troubleshoot this:
Marla Parisio avatar
Written by Marla Parisio
Updated over a week ago

How to stay compliant with Canada and EU regulations

Use ShopMessage's advanced settings to stay compliant
Arjun Ohri avatar
Written by Arjun Ohri
Updated over a week ago

Upgrading to the new Facebook SDK

The new sdk.js is smaller, faster, and required for ShopMessage and other Messenger features
Arjun Ohri avatar
Written by Arjun Ohri
Updated over a week ago

Does ShopMessage slow down my page load?

ShopMessage does not effect your page speed. Read to find out how!
Marla Parisio avatar
Written by Marla Parisio
Updated over a week ago