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Flows

Flows

Messenger Flows allow you to automatically reach customers at pivotal points of the customer journey!

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20 articles in this collection
Written by Marla Parisio

Creating a Customer Shipping Notification Flow

Automatically send your Shopify customers shipping updates!
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Written by Marla Parisio
Updated over a week ago

Setting Up Flow Templates

Set up automated flows in just a few minutes using ShopMessage pre-built templates.
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Written by Marla Parisio
Updated over a week ago

Creating a Welcome Flow

Easily create a Welcome Flow to welcome your new Contacts to your Brand.
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Written by Marla Parisio
Updated over a week ago
Getting Started with Flows

Getting Started with Flows: Overview

Bring your Messenger marketing to the next level with automated Flows.
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Written by Marla Parisio
Updated over a week ago

Automated Flow Definitions

Learn important terms to help you navigate your automated Flows.
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Written by Marla Parisio
Updated over a week ago

Using the Flows Message Editor

Whether your editing a custom template or creating your own Flow, the Message Editor makes it easy!
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Written by Marla Parisio
Updated over a week ago

​Getting Started With Flow Rules

Rules will determine who is entered into your flow and who should be excluded.
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Written by Marla Parisio
Updated over a week ago

Setting up Custom Flows

Now that you understand how Flows work, build flows that work to add value to your business!
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Written by Marla Parisio
Updated over a week ago

Creating a Browse Abandonment Flow

With the Browse Abandonment Flow you can convert users who have viewed your products into purchasers!
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Written by Marla Parisio
Updated over a week ago

Creating a Customer Winback Flow

With the Winback Flow you can reached lapsed buyers with exciting news and offers.
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Written by Marla Parisio
Updated over a week ago
Flows: Best Practices & Benefits

Best Practices: Browse Abandonment

A light touch point to remind users of your product and brand.
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Written by Marla Parisio
Updated over a week ago

Best Practices: Abandoned Checkout

Optimize your abandon checkout messages to increase recovered revenue and maintain an excellent customer experience.
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Written by Marla Parisio
Updated over a week ago

Best Practices: Customer Thank You

Welcome buyers to your brand, send a receipt and include additional offers!
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Written by Marla Parisio
Updated over a week ago

Best Practices: Customer Winback

Re-engage lapsed buyers and improve customer retention.
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Written by Marla Parisio
Updated over a week ago

Best Practices: Anniversary

Celebrate the anniversary of a customer purchase.
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Written by Marla Parisio
Updated over a week ago
Advanced Flow Settings

Adding a First Name to Your Flow

Customize your flow with a contact's first name.
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Written by Marla Parisio
Updated over a week ago

Using Quick Replies to Set User Properties

Customize quick reply actions to create subscriber segments and more!
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Written by Marla Parisio
Updated over a week ago

Use Quick Replies to Set Custom Events

Use customized events to create more audiences and send more targeted messages.
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Written by Marla Parisio
Updated over a week ago

Advanced: Creating Your Own Flow Rules

Create custom Flow rules based on the events and event properties that ShopMessage is tracking.
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Written by Marla Parisio
Updated over a week ago

Segmenting Abandoned Cart Flows by Order Value

Now you can segment your Flows based on the average order value!
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Written by Marla Parisio
Updated over a week ago