Flows | Shop Message Help Center

Flows

Messenger Flows allow you to automatically reach customers at pivotal points of the customer journey!

21 articles in this collection
Written by Marla Parisio and Jen Villadolid

Creating a Customer Shipping Notification Flow

Automatically send your Shopify customers shipping updates!

Written by Marla Parisio
Updated over a week ago

Setting Up Flow Templates

Set up automated flows in just a few minutes using ShopMessage pre-built templates.

Written by Marla Parisio
Updated over a week ago

Creating a Welcome Flow

Easily create a Welcome Flow to welcome your new Contacts to your Brand.

Written by Marla Parisio
Updated over a week ago

How to limit the number of times your customers can receive messages from a specific flow

Control the number of times your website visitors receive messages from a specific flow.

Written by Jen Villadolid
Updated over a week ago

Getting Started with Flows

Getting Started with Flows: Overview

Bring your Messenger marketing to the next level with automated Flows.

Written by Marla Parisio
Updated over a week ago

Automated Flow Definitions

Learn important terms to help you navigate your automated Flows.

Written by Marla Parisio
Updated over a week ago

Using the Flows Message Editor

Whether your editing a custom template or creating your own Flow, the Message Editor makes it easy!

Written by Marla Parisio
Updated over a week ago

Getting Started With Flow Rules

Rules will determine who is entered into your flow and who should be excluded.

Written by Marla Parisio
Updated over a week ago

Setting up Custom Flows

Now that you understand how Flows work, build flows that work to add value to your business!

Written by Marla Parisio
Updated over a week ago

Creating a Browse Abandonment Flow

With the Browse Abandonment Flow you can convert users who have viewed your products into purchasers!

Written by Marla Parisio
Updated over a week ago

Creating a Customer Winback Flow

With the Winback Flow you can reached lapsed buyers with exciting news and offers.

Written by Marla Parisio
Updated over a week ago

Flows: Best Practices & Benefits

Best Practices: Browse Abandonment

A light touch point to remind users of your product and brand.

Written by Marla Parisio
Updated over a week ago

Best Practices: Abandoned Checkout

Optimize your abandon checkout messages to increase recovered revenue and maintain an excellent customer experience.

Written by Marla Parisio
Updated over a week ago

Best Practices: Customer Thank You

Welcome buyers to your brand, send a receipt and include additional offers!

Written by Marla Parisio
Updated over a week ago

Best Practices: Customer Winback

Re-engage lapsed buyers and improve customer retention.

Written by Marla Parisio
Updated over a week ago

Best Practices: Anniversary

Celebrate the anniversary of a customer purchase.

Written by Marla Parisio
Updated over a week ago

Advanced Flow Settings

Adding a First Name to Your Flow

Customize your flow with a contact's first name.

Written by Marla Parisio
Updated over a week ago

Using Quick Replies to Set User Properties

Customize quick reply actions to create subscriber segments and more!

Written by Marla Parisio
Updated over a week ago

Use Quick Replies to Set Custom Events

Use customized events to create more audiences and send more targeted messages.

Written by Marla Parisio
Updated over a week ago

Advanced: Creating Your Own Flow Rules

Create custom Flow rules based on the events and event properties that ShopMessage is tracking.

Written by Marla Parisio
Updated over a week ago

Segmenting Abandoned Cart Flows by Order Value

Now you can segment your Flows based on the average order value!

Written by Marla Parisio
Updated over a week ago