If your quick replies are not sending it is likely that you have handover protocol in place. To check this setting, navigate to your Facebook Page Settings and click on Messenger Platform and then scroll to the Connected Apps section.

One you click on Configure another settings window will appear. If you see any apps selected for Primary or Secondary receive, we'll want to disable them. To do this, click the drop-down next to both primary and secondary and then click on the same app again to “uncheck” it from the selection. 

This is what the desired handover protocol should look like:

If you have more questions about handover protocol send us an email at [email protected]

Did this answer your question?