Occasionally, Facebook may return an error when loading your Facebook whitelist domains. You'll see this error in the Settings section of your dashboard on the Facebook Tab. Here's what that error will look like:
Typically, if you wait ten minutes and then reconnect your Page that should resolve this error.
If you're finding that is not working for you, please follow the steps below:
- Please visit https://www.facebook.com/settings?tab=business_tools.
- From here, check the box next to ShopMessage and click Remove. A confirmation window will appear, click Removeagain.
- Then, go back to your ShopMessage dashboard and reconnect your page. You'll have to click Edit Page and then select your Page from the dropdown.
If you have tried both of these troubleshooting steps and still cannot connect, please send us a note in our in-app support or to [email protected].