Periodically, your Facebook Page may disconnect from ShopMessage. If this happens you will see a notification in your dashboard, like the one below:

Don't worry this is simple to fix!

Please note that Facebook Page Admin permissions are required to connect a Page to ShopMessage. If you're not currently an Admin, please ask an Admin to update your permissions or connect the page themselves. 

Okay - let's connect! 🔌

Click on the notification or open your Shop Message Dashboard and click on Settings.

Within the Facebook tab, click on Edit Page

It may appear that your page is connected, still continue to follow these steps to verify the connection. 

After you've clicked on Edit Page, a drop down menu will appear. From here, simple select the page you would like to reconnect. 

Almost done, just click Continue!

That's it, you're reconnected! 

Having trouble connecting? Check out our troubleshooting tips! 

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